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FAQ

Customer service management

You can explore how our frames look on you by requesting a 'Try Frames At Home' service via WhatsApp message. With this service, you can choose 5 to 10 frames for try at your home at no cost after placing an order, or charge a nominal fee of ₹99/- otherwise.

We aim to deliver your eyeglasses within 24-48 hours of placing your order in Varanasi, and it typically takes 3 to 4 working days across India.

Generally, most power prescriptions can be accommodated in any frame.

Absolutely! We offer Repair Your Lenses for damaged glasses, depending on the severity of the damage. Simply fill the form by clicking Repair Your Lenses on our website and our team will assist you accordingly. In the event that a product is beyond repair, and you are covered under our insurance policy, we will provide you with a complimentary replacement.

Indeed, all our glasses come with a 6 months to one-year warranty.

You have several options for submitting your prescription details after making a purchase - you can upload a photo of your prescription, input the details manually online, or send a message/call via WhatsApp to our team.

To determine your prescription, you can schedule an eye test appointment with Aynak for just ₹49/- per person. Our certified optometrists, equipped with latest tools, will conduct a comprehensive eye test and provide you with your prescription immediately afterward (This amount detected from your article purchasing amount).

Yes, we have our own delivery executives in Varanasi, and for PAN India delivery, we work with various third-party delivery partners.

You have the option to cancel your order before it is shipped by contacting our management team via WhatsApp or simply accessing the Cancel section on Aynak.in. Please be aware that we design each lens specifically for you. Nevertheless, we provide hassle-free cancellation choices for a completely risk-free shopping experience.

Our dedicated support team is always available to assist you! You can contact us via email at aynakpvtltd@gmail.com or give us a call at 9219949495. For additional information, please visit our contact us page: https://aynak.in/contact-us."
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